Frequently Asked Questions (F.A.Q.)

Most of our customers have had the same questions you might have about self storage. Here are a list of some of the most common questions we've answered for customers all over the state of Florida:

• Does your self storage location provide outside storage?
• Does your self storage location offer any discounts or run specials?
• What type of security does your self storage location provide?
• Why do I need insurance?
• What items cannot be stored?
• What are your methods of payment?
• What tips do I need to know to pack my items for storage?
• What type of deposits/fees do you charge?
• What are the hours of operation?
• Does your self storage location offer after hours access?
• Does your self storage location supply locks?
• Does your self storage location offer climate controlled storage units?
• Can I store a vehicle? If so, what is required?
• Do I have to rent for a certain number of months?
• Does your self storage location provide pest control?
• Does it matter what type of boxes are used for storage?

 

 

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Q. Does your self storage location provide outside storage?
A. Yes, our self storage location offers outside storage where you can store boats, RVs, trailers and cars.
  
Q. Does your self storage location offer any discounts or run specials?
A. Our pricing is very competitive and typically, specials are not necessary. Based on availability, we sometimes offer rent specials, and we always offer a 10% Military discount.
  
Q. What type of security does your self storage location provide?
A. We are fully fenced with state of the art lighting. We have video cameras recording 24 hours a day. Gate access is limited to current tenants only. 
 
Q. Why do I need insurance?
A. While your items are in storage they are not covered by the Storage Facility for loss or damage under the rental agreement. Do not assume any existing policy will automatically cover your items in storage. Check with your insurance agent regarding your homeowners' or renters' policy coverage.
  
Q. What items cannot be stored?
A. You cannot store any hazardous, toxic, or illegal items. Also, no food or perishable items can be stored in our spaces. If in doubt of what can be stored in our spaces, please ask our staff. Examples of items that cannot be stored are: Ammunitions, gasoline, paint, paint thinner, propane, food, produce, plants, fireworks, etc.
  
Q. What are your methods of payment?
A. Major credit cards accepted are: MasterCard, VISA and American Express. We also accept cash and checks. Also, with a major credit card, automatic payment draft can be set up.
  
Q. What tips do I need to know to pack my items for storage?
A. Store expensive items to the back of the space and place large pieces of furniture to the front of the space. Wrap glass and other breakable items in bubble wrap, paper pads, or quilts. Use the height of the space to maximize the cubic feet by standing large pieces of furniture on end and/or on top of each other. Do this only if the furniture is safe and securely placed. Be sure to use paper pads or cloth to protect furniture from scratches. Store heavier items on the bottom and light items on the top. Label your boxes on three sides to save from having to move them around to find the contents. For ventilation, it is a good idea to leave a couple of inches of air space between the walls and your items, especially block walls. It is a very good idea to maintain a written inventory of items in your space. Consider storing valuables, books and other items stored in boxes on pallets to keep them off the floor and away from moisture.
  
Q. What type of deposits/fees do you charge?
A. We do not charge a deposit fee, but we do charge a small administration fee.
  
Q. What are the hours of operation?
A. Office hours are Monday -Friday 9:00am-4:00 pm. Tenants have gate access 7 days a week, 6:00 am-11:00 pm.
  
Q. Does your self storage location offer after hours access?
A. Depending on the prior arrangements. There may be an additional, monthly charge.
  
Q. Does your self storage location supply locks?
A. Yes, we supply locks for the units.
  
Q. Does your self storage location offer climate controlled storage units?
A. Yes, we offer air conditioned, climate controlled spaces.
 
Q. Can I store a vehicle? If so, what is required?
A. Yes, but the vehicle must be drivable and we need a copy of the registration or title on file.
  
Q. Do I have to rent for a certain number of months?
A. No, your lease is on a month-to-month basis, with a minimum of one month.
  
Q. Does your self storage location provide pest control?
A. Yes, we have a professional pest control company that monitors our location monthly.
  
Q. Does it matter what type of boxes are used for storage?
A. Use high quality moving boxes designed for your move as opposed to recycled grocery cartons.